ConnectUD Refund Policy

Effective Date: July 25, 2026

1. Overview

At ConnectUD, we provide digital products that are delivered electronically. Due to the nature of digital goods, all purchases are generally considered final once an order has been completed and the product has been delivered.

By purchasing from ConnectUD, you acknowledge and agree to this Refund Policy.

2. Digital Product Sales

All software, digital licenses, account access, downloadable content, and other digital products sold by ConnectUD are classified as digital goods.

Because these products cannot be returned after delivery, we generally do not offer refunds for:

• Change of mind
• Accidental purchases
• Purchasing the wrong product
• Failure to read the product description or requirements
• Incompatibility caused by unsupported hardware, software, or operating systems
• User error during installation or configuration
• Failure to meet the listed system requirements
• Product updates or feature changes after purchase
• Temporary service interruptions or maintenance

Customers are responsible for reviewing all product information before completing a purchase.

3. Eligible Refund Requests

A refund may be considered at ConnectUD's sole discretion in situations such as:

• Duplicate purchases of the same product
• An order that could not be fulfilled
• Incorrect charges caused by a billing error
• Other exceptional circumstances determined by ConnectUD

Submitting a refund request does not guarantee approval.

4. Fraud Prevention

To protect our customers and our business, refund requests may be denied if we reasonably believe:

• The purchase was fraudulent.
• The product has already been accessed or redeemed.
• The request involves abuse of our refund process.
• False or misleading information was provided.

5. Chargebacks

If you experience an issue with your purchase, please contact ConnectUD before initiating a chargeback through your payment provider.

Chargebacks filed without first attempting to resolve the issue through our support team may result in:

• Suspension of your ConnectUD account
• Revocation of product access
• Permanent account termination
• Restriction from future purchases

This does not affect any rights you may have under applicable law.

6. Product Availability

Some products may be temporarily unavailable due to maintenance, updates, or technical issues.

Temporary downtime does not automatically qualify for a refund.

7. Technical Support

If you experience technical issues, our support team will make reasonable efforts to assist you.

Customers are expected to cooperate with troubleshooting before a refund request will be considered where applicable.

8. Unauthorized Purchases

If you believe your payment method was used without your authorization, please contact us immediately and notify your payment provider.

We may request additional information to investigate the transaction.

9. Consumer Rights

Nothing in this Refund Policy limits or excludes any consumer rights that cannot be waived under applicable law.

Where local law requires a refund or other remedy, ConnectUD will comply with those legal obligations.

10. Policy Changes

ConnectUD reserves the right to update or modify this Refund Policy at any time.

The most current version will always be available on our website and will become effective upon publication.

11. Contact

For questions regarding refunds or purchases, please contact ConnectUD through our official support channels listed on our website before opening a payment dispute.